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Your Twitch account has been suspended – What to do now?

You have logged in and found out: Your Twitch account has been suspended. This is of course a shock at first, but don’t worry, we’ll help you understand why this could happen and what you can do to appeal the suspension.

Why does Twitch suspend accounts?

Twitch uses so-called account enforcements when users have violated the terms of use or community guidelines. Such violations can be of various kinds. Here are some of the most common:

  1. Violations of the terms of use or community guidelines: Twitch has a number of guidelines and conditions that all users must follow. These include rules against harassment, hate speech, violence and other forms of harmful behavior.
  2. Copyright infringement: If you stream content that is copyrighted and does not have the necessary rights, Twitch may suspend your account. This may include music, movies, video games and other copyrighted content.
  3. Spamming: Excessive posting of messages or sending spam can also lead to suspension.
  4. Fraud or scamming: Attempts to defraud other users or promoting scams may result in immediate suspension.
  5. Account phishing or hacking: Attempts to gain access to other users‘ accounts will result in a suspension.
  6. Content that is not age-appropriate: Twitch has age restrictions for certain types of content. If these are not adhered to, this can lead to a suspension.

Twitch reviews each report individually and takes various factors into account, such as intent, context and potential risk to the community. The examples above are just a few of the reasons why an account may be suspended. It is important that you familiarize yourself with Twitch’s Terms of Service and Community Guidelines to avoid being suspended.

Difference: permanent vs. temporary suspension

You can be suspended from Twitch either temporarily or permanently. You will usually be informed by email which type of block you have received. This email should state the reason and the length of the suspension.

Temporary suspension Permanent suspension (Perma-Ban)
  • This lasts between 1 and 30 days.
  • The email should state the date on which the suspension will be lifted.
  • After the blocking period has expired, you can use Twitch services again.
  • However, Twitch stores all violations, and multiple suspensions over a longer period of time can lead to a permanent suspension.
  • Generally, an account that has been permanently suspended by Twitch cannot be used again.
  • This usually happens for serious or repeated violations of Twitch’s Terms of Service or Community Guidelines.
  • In exceptional cases, if you believe the suspension is based on a misunderstanding or misapplication of the guidelines, you can appeal to Twitch Support. Find out how to proceed here.
  • It is also strictly forbidden to create a new account after a permanent suspension. Twitch considers this to be a circumvention of the suspension and may take further action against the user if found to be doing so.

Do you believe that your block was unjustified and want to take action against a Twitch block? We will be happy to help you! Take advantage of our free initial assessment. Fill out the form to request an initial assessment from our experts.

Take action against it

When are the suspensions ineffective?

There are several scenarios in which a suspension on Twitch could be ineffective:

  1. Errors in applying the rules: Twitch moderators are also only human and can make mistakes. If you believe that a mistake has been made in the application of the Community Guidelines or Terms of Service, you can file an appeal.
  2. Incorrect identification: In some cases, your account may have been suspended due to incorrect identification. This could happen, for example, if another user has violated the rules and your account was mistakenly held responsible.
  3. Disproportionate punishment: If the suspension seems disproportionate to the severity of the violation, this could be grounds for an appeal.
  4. Discriminatory suspension: If the suspension was imposed due to discrimination, it would also be invalid. Twitch prohibits discrimination based on race, gender, religion, age, disability and other protected categories.

Why is Twitch allowed to suspend the account?
As a platform, Twitch has the right to suspend or delete user accounts that violate its Terms of Service or Community Guidelines. This right arises from the terms and conditions that users must accept before they can use the platform.

What to do against it?

If your Twitch account has been suspended and you believe that this action was unfair, there are several steps you can take. Please note that the following information is general in nature and is not intended as legal advice. Each individual case may be different, and it is recommended that you consult with an attorney to determine the best course of action for your specific situation.

  1. Submit an objection to Twitch: The first step is usually to submit a formal appeal to Twitch. Twitch has a process for reviewing suspensions and will review your case. Log in to the appeal portal. Enter all required details in the form, including your username, the email address associated with your account, and details about the suspension you are appealing. Describe in detail why you believe the suspension is not justified. Submit the completed form. Twitch will review your appeal and should send you a response by email.
  2. Seek legal advice: If your appeal is denied or you believe that Twitch has violated your rights (for example, by discriminating against you), you should consult a lawyer. If your lawyer believes that you have a valid case, they will recommend that you take legal action. This could include suing Twitch to get the suspension lifted or claiming damages. Feel free to fill out our form to request a free initial assessment from our experts.
  3. Mediation or arbitration: Sometimes it may also be possible to request mediation or arbitration, where a neutral third party helps to reach an agreement between you and Twitch.

When lodging an appeal, it is usually helpful if you express your regret, take responsibility for your actions and provide additional details about the incident in particular.

How WBS.LEGAL can help you

Has Twitch suspended your account and not responded to your appeal or rejected it? We offer an international straightforward out-of-court service that will help you to get your account cleared with legal vigour. You can easily apply by filling out the form to take advantage of our free initial assessment or book our service immediately. With pleasure we will support you in taking legal action to have your Twitch account unblocked – no matter if you are from Germany or any other country in the world.

Book our unblocking service now

Frequently asked questions

If your account has been suspended for at least 30 days, any subscriptions you have made will not automatically renew. You can reactivate them after your suspension is lifted.
At the end of the suspension period, your number of followers may have dropped. You can usually regain this in the following hours.
It is difficult to successfully challenge a permanent suspension. Nevertheless, there are cases in which it may be possible. Professional support is usually very helpful here.
If, contrary to expectations, the account is not unblocked and if we are of the opinion that the failure to unblock the account is legally objectionable, we can also support you in the legal proceedings. Our experts will discuss the conditions for this new mandate transparently with you if you wish to take legal action.

We also help with other account suspensions. For example Instagram-Account, Amazon-Account, Paypal-Account, Facebook-Account, YouTube-Account.